Shipping & Delivery
How and when your order reaches you, in India and worldwide.
Effective date: 22 October 2026
Record an unboxing video
Please record an unboxing video from the moment you open the parcel, showing the parcel, label and the item being opened. Share it with us within 24 hours of receiving the parcel on WhatsApp (+91 9058605026) or email (shop@srkc.in). Damage and wrong-item claims without an unboxing video, or made after 24 hours, may not be accepted.
1. Domestic shipping (India)
- Partners: we mainly ship through India Post, and sometimes Delhivery as an alternative.
- Processing: orders are packed the same day or the next working day.
- Charges: shipping charges, where applicable, are shown on the product page and at checkout before you pay.
- Estimated delivery times (business days, including festive-season buffer):
| Destination | Estimated time |
|---|---|
| Local and same city (within city limits) | 1–2 days |
| Metro to metro (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) | 2–3 days |
| State capitals and major Tier-1 and Tier-2 cities | 2–4 days |
| Rest of India (Tier-3 cities and rural districts) | 4–7 days |
| North-East states, J&K, Lakshadweep and Andaman Islands | 7–12 days |
These are estimates, not guarantees. Delays can happen due to the courier, weather, local restrictions or festivals.
2. International shipping
- We ship to over 210 destinations worldwide through international postal networks. International orders are not accepted on the website; please contact us on WhatsApp or email.
- Freight and shipping charges are included in the final quote we give you.
- Delivery time is shared with your quote and depends on the destination country. Due to geopolitical conflicts, regional border regulations or global logistics disruptions, delivery may be temporarily unavailable for some destinations. If our carrier cannot service your location, we will tell you before processing, and any amount you have paid will be fully refunded.
- Customs duties, import taxes and clearance charges in the destination country: all international shipments are sent on a Delivered Duty Unpaid (DDU) basis. Our quotes do not include import duties, VAT, customs clearance or handling fees, or brokerage charges levied by the destination country. The buyer is the importer of record, must follow local laws, and is solely responsible for paying these charges to the local postal carrier or customs office so the parcel can be released.
- Delivery may be affected by customs clearance, which is outside our control. If the buyer refuses or abandons a parcel because of unpaid customs charges, the original shipping fees and any return transit costs we incur will be deducted from any refund. Some products may need additional clearance in certain countries. We will tell you if we know of any.
3. Tracking
We share tracking details by email or on the social media channel you ordered through, as per the order process. Website orders can also be tracked under your orders.
4. Insurance
Insurance is included on custom orders, and is available on request for other orders at extra charge. If insurance is not purchased, loss or damage in transit is handled under the claims process in our Returns Policy.
5. Delivery address
Please give a complete and correct address and a working phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. Changes to address must be requested within 24 hours of ordering and before dispatch.
6. On receiving your parcel
Please record an unboxing video from the moment you open the parcel. It is essential for any damage or wrong-item claim. See how to make a claim.