Shipping & Delivery Policy

Introduction

At Shri Radha Krishna Collections (SRKC), we are committed to delivering your devotional products safely and promptly. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, charges, and important information you need to know about receiving your order.

Please read this policy carefully before placing an order.

​

1. Shipping Coverage

1.1 Domestic Shipping (India)

We ship to all serviceable locations across India through India Post.

Serviceable Areas:

• All states and union territories

• Urban and rural areas covered by India Post network

• Remote locations (delivery timelines may vary)

1.2 International Shipping

We offer worldwide shipping to international customers through India Post International Services.

Coverage:

• United States, Canada

• United Kingdom, Europe

• Australia, New Zealand

• Middle East (UAE, Saudi Arabia, Kuwait, etc.)

• Southeast Asia (Singapore, Malaysia, Thailand, etc.)

• Other countries (please contact us to confirm serviceability)

Note: Some countries may have restrictions on certain items. Please check your country's customs regulations before ordering.

​

​

2. Shipping Partners

2.1 Primary Shipping Partner

India Post is our trusted delivery partner for both domestic and international shipments.

Why India Post?

• Extensive network covering remote areas

• Reliable and cost-effective

• Government-backed service

• International shipping capabilities

• Trackable shipments

2.2 Future Shipping Partners

As we grow, we may add additional courier partners (Blue Dart, Delhivery, FedEx, DHL) to enhance delivery speed and service quality. Customers will be notified of any changes.

​

​

3. Shipping Charges

3.1 Domestic Shipping (India)

Free Shipping: ✅ Orders above ₹649
✅ All combo orders (Seva Kit, Bhakti Kit, Laddu Gopal Ji Kit, etc.)

Paid Shipping:

• Orders below ₹649: Shipping charges will be calculated at checkout based on:

  • Order weight

  • Delivery location (pin code)

  • Service type (Standard/Speed Post)

Typical Domestic Shipping Charges:

• ₹40-₹80 for orders below 500g

• ₹80-₹150 for orders 500g-1kg

• ₹150-₹300 for orders 1kg-5kg

• Heavier items: Calculated based on actual weight and destination

(Actual charges will be displayed at checkout)

3.2 International Shipping

Shipping charges for international orders are calculated at checkout or confirmed via WhatsApp after order placement.

Factors Affecting International Shipping Cost:

• Destination country

• Order weight and dimensions

• Shipping method (Surface Mail/Air Mail/Speed Post)

• Customs and handling fees

Typical International Shipping Charges:

• Surface Mail: ₹500-₹2,000 (slower, economical)

• Air Mail: ₹1,500-₹5,000 (faster, moderate cost)

• Speed Post/EMS: ₹2,500-₹8,000+ (fastest, premium)

Note:

• International shipping charges are NOT included in product prices

• Final charges will be confirmed before dispatch

• Customers can choose their preferred shipping method

​

​

4. Delivery Timelines

4.1 Order Processing Time

Before your order is shipped, we need time to:

• Verify payment confirmation

• Prepare and pack your order with care

• Perform quality checks

• Generate shipping labels and documentation

Processing Time: 1-3 business days (Monday-Saturday, excluding Sundays and national holidays)

Note:

• Processing time may be longer during peak seasons (festivals like Janmashtami, Diwali, Holi)

• Custom or bulk orders may require additional processing time (3-7 business days)

4.2 Domestic Delivery Timelines (India)

After dispatch, estimated delivery time via India Post:

📦 Metro Cities & Major Towns: 4-6 business days
📦 Tier 2 & Tier 3 Cities: 5-8 business days
📦 Remote/Rural Areas: 7-12 business days

Total Time (Processing + Delivery):

• Standard: 5-11 business days from order confirmation

• Remote Areas: 8-15 business days

4.3 International Delivery Timelines

After dispatch, estimated delivery time via India Post International:

✈️ Air Mail/Speed Post:

• North America, Europe, Australia: 10-18 business days

• Middle East, Southeast Asia: 8-15 business days

• Other regions: 12-20 business days

🚢 Surface Mail (Economy):

• All destinations: 30-90 days (not recommended for urgent orders)

Total Time (Processing + Delivery):

• Air Mail: 12-21 business days from order confirmation

• Surface Mail: 32-93 days from order confirmation

Important:

• These are tentative timelines and may vary based on:

  • Customs clearance procedures

  • Destination country postal service efficiency

  • Peak season volumes

  • Unforeseen delays (weather, strikes, holidays)

​

​

5. Order Tracking

5.1 Tracking Information

Once your order is shipped, you will receive:

📧 Shipping Confirmation Email/WhatsApp containing:

• Order number

• Tracking number/Consignment ID

• India Post tracking link

• Estimated delivery date

5.2 How to Track Your Order

Method 1: India Post Website

1. Visit: https://www.indiapost.gov.in/vas/pages/trackconsignment.aspx

2. Enter your tracking number

3. Click "Track"

Method 2: India Post Mobile App

• Download "India Post" app from Play Store/App Store

• Enter tracking number to track in real-time

Method 3: Contact Us

• WhatsApp: +91 9058605026

• Email: shop@srkc.in

• We'll provide you with the latest status

5.3 Tracking Updates

You can expect the following tracking statuses:

1. Booked: Order accepted by India Post

2. In Transit: Package is on the way to your location

3. Arrived at Destination Post Office: Package reached your local post office

4. Out for Delivery: Package is with the postman for delivery

5. Delivered: Package successfully delivered

Note: Tracking updates may not be real-time; there can be delays of 12-24 hours between status updates.

​

​

6. Delivery Process

6.1 Domestic Deliveries

• India Post will attempt delivery at your registered shipping address

• If you're not available, a delivery slip will be left at your address

• You can collect the package from your nearest post office within 7 days using the slip

• Please carry a valid ID proof for collection

6.2 International Deliveries

• Package will be delivered by your local postal service (USPS, Royal Mail, Australia Post, etc.)

• You may receive a customs clearance notification

• Additional customs duties/taxes may apply (customer's responsibility)

• Delivery confirmation will be provided by your local postal service

6.3 Failed Delivery Attempts

If delivery fails due to:

• Incorrect/incomplete address

• Recipient unavailable (after multiple attempts)

• Refusal to accept the package

Action Required:

• Package will be held at your local post office for 7-15 days

• You must collect it with valid ID proof

• If not collected, the package will be returned to SRKC

• Return shipping charges will be deducted from refund (if applicable)

​

​

7. Shipping Address Requirements

7.1 Accurate Address

Please provide a complete and accurate shipping address including:

✅ Full name of recipient
✅ House/Flat number, Building name
✅ Street name, Locality
✅ Landmark (if any)
✅ City, State
✅ PIN Code (very important)
✅ Phone number (for delivery coordination)
✅ Alternative phone number (recommended)

7.2 Address Verification

• We will verify your address before dispatch

• If any details are unclear or incomplete, we will contact you via WhatsApp/email

• Please respond promptly to avoid shipping delays

7.3 Address Change

• Address changes are accepted before dispatch only

• Contact us immediately at +91 9058605026 or shop@srkc.in

• Once shipped, address cannot be changed

• You may request the courier to hold the package at a post office for self-collection

​

​

8. Packaging & Handling

8.1 Secure Packaging

We take utmost care in packaging your devotional items:

📦 Protective Materials:

• Bubble wrap for fragile items (idols, glass items, decorative pieces)

• Corrugated boxes for safe transit

• Padding and cushioning to prevent movement

• Sealed packaging to protect from moisture and dust

📦 Eco-Friendly Packaging:

• We use recyclable and biodegradable materials wherever possible

• Minimal plastic use

• Reusable packaging materials

8.2 Special Handling

• Fragile Items: Marked "FRAGILE - HANDLE WITH CARE"

• Religious Items: Handled with respect and devotion

• Gift Orders: Can be gift-wrapped on request (mention during checkout)

8.3 Quality Check

Before dispatch, each order undergoes:

• Product quality inspection

• Quantity verification

• Damage check

• Packaging integrity test

​

​

9. Delivery Issues & Resolutions

9.1 Delayed Delivery

If your order is delayed beyond the estimated delivery date:

Step 1: Track your order using the tracking number
Step 2: Check with your local post office
Step 3: Contact us at shop@srkc.in or +91 9058605026

We will:

• Investigate the delay with India Post

• Provide updated delivery estimate

• Escalate the issue if necessary

9.2 Damaged During Transit

If your package arrives damaged:

IMPORTANT: Record an unboxing video while opening the package

Then:

1. Do not accept the package if outer packaging is severely damaged

2. If accepted, immediately contact us with photos/video within 24 hours

3. We will arrange replacement or refund as per our Refund & Cancellation Policy

9.3 Lost or Missing Package

If tracking shows "Delivered" but you haven't received it:

Step 1: Check with family members, neighbors, building security
Step 2: Contact your local post office with tracking number
Step 3: Contact us within 48 hours

We will:

• File a complaint with India Post

• Investigate the issue

• Arrange re-shipment or refund if package is confirmed lost

9.4 Wrong Product Delivered

If you receive a wrong product:

1. Contact us immediately with photos of the product received

2. Do not use or damage the product

3. We will arrange pickup and send the correct product

4. No additional charges will apply

​

​

10. Customs, Duties & Taxes (International Orders)

10.1 Customer Responsibility

For international orders:

⚠️ You are responsible for:

• All customs duties, import taxes, and clearance fees imposed by your country

• Compliance with your country's import regulations

• Providing accurate customs declarations

10.2 SRKC's Role

We will:

• Declare the package contents and value accurately

• Provide necessary documentation (invoice, customs forms)

• Mark packages as "Religious/Devotional Items" where applicable

10.3 Customs Delays

• Customs clearance can take 3-15 business days (varies by country)

• We are not responsible for delays caused by customs authorities

• Additional fees charged by customs are non-refundable

10.4 Refused/Returned by Customs

If your package is refused by customs or returned due to:

• Prohibited items in your country

• Failure to pay customs duties

• Incorrect customs documentation (provided by customer)

Action:

• Return shipping charges will be deducted from refund

• We will process refund as per our Refund Policy

​

​

11. Bulk & Custom Orders

11.1 Bulk Orders

For bulk/wholesale orders (temples, events, corporate gifting):

• Special shipping rates may be available

• Contact us at shop@srkc.in or +91 9058605026 for quote

• Processing time: 5-10 business days

• Delivery time: As per standard timelines

11.2 Custom Orders

For personalized or made-to-order products:

• Processing time: 7-15 business days (depending on customization)

• Shipping timeline: As per standard delivery policy

• Rush orders may be accommodated (additional charges may apply)

​

​

12. Festival Season Shipping

12.1 Peak Season Notice

During major Hindu festivals (Janmashtami, Diwali, Holi, Navratri, etc.):

⚠️ Expect:

• Higher order volumes

• Extended processing time: 3-5 business days

• Delivery delays: Add 2-5 extra days to standard timelines

• Limited stock availability

12.2 Early Ordering Recommendation

We strongly recommend:

• Place festival orders at least 15-20 days in advance

• Check product availability early

• Confirm delivery timelines with our team

​

​

13. Undeliverable Packages

13.1 Reasons for Undeliverable Status

Packages may become undeliverable due to:

• Incorrect or incomplete address

• Recipient unavailable (multiple failed attempts)

• Refused by recipient

• Delivery location not serviceable

• Package held at customs (international)

13.2 Return to Sender

If a package is returned to SRKC:

• We will contact you to arrange re-shipment

• Re-shipping charges will apply (customer's responsibility if due to incorrect address)

• If you choose not to re-ship, refund will be processed minus:

  • Original shipping charges

  • Return shipping charges

  • Restocking fee (10% of product value)

​

​

14. Shipping Restrictions

14.1 Non-Shippable Items

Due to postal regulations, the following items may have shipping restrictions:

⚠️ Liquids & Oils (itra, attar, oils):

• Limited quantities allowed

• May not be available for all international destinations

• Packaged with extra care to prevent leakage

⚠️ Fragile Items (glass idols, ceramic items):

• Domestic shipping: Available with extra packaging

• International shipping: May have restrictions; contact us

⚠️ Flammable Items (camphor, certain incense):

• Restricted on international air mail

• Surface mail may be required (longer delivery time)

14.2 Country-Specific Restrictions

Some countries prohibit or restrict:

• Religious items

• Certain herbs/powders

• Items made from specific materials

Please check your country's customs regulations before ordering. Contact us if you're unsure.

​

​

15. COVID-19 & Force Majeure

15.1 Service Disruptions

SRKC and India Post are not responsible for delays or non-delivery due to:

• Pandemics, epidemics, health emergencies

• Natural disasters (floods, earthquakes, cyclones)

• Government restrictions, lockdowns, curfews

• Strikes, labor disputes

• War, civil unrest, political instability

• Any events beyond our reasonable control

15.2 Our Commitment

In case of such events:

• We will keep you informed of any delays

• Provide alternative shipping options if available

• Process refunds if delivery becomes impossible

​

​

16. Shipping Insurance

16.1 Standard Coverage

• All shipments are covered under India Post's standard transit insurance

• Coverage amount: Up to ₹5,000 for domestic, varies for international

16.2 Additional Insurance

For high-value orders (above ₹10,000):

• Additional insurance can be purchased

• Contact us for insurance premium rates

• Highly recommended for international shipments

​

​

17. PO Box & Military Addresses

17.1 India

• We ship to PO Box addresses across India

• Military/Defense addresses: Supported via India Post

17.2 International

• PO Box addresses: Accepted for most countries

• APO/FPO (Military) addresses: Contact us to confirm serviceability

​

​

18. Tracking Number Not Updating

If your tracking number shows no updates for more than 3-4 days after dispatch:

Possible Reasons:

• Package in transit between sorting centers (updates delayed)

• Tracking system not updated in real-time

• Package at local post office awaiting delivery

Action:

• Wait for 5-7 days from dispatch date

• Contact your local post office with tracking number

• Contact us at shop@srkc.in or +91 9058605026

​

​

19. Multi-Item Orders

19.1 Single Shipment

• All items in your order will be shipped together whenever possible

• This ensures faster delivery and lower shipping costs

19.2 Split Shipment

In rare cases, items may be shipped separately if:

• Items are sourced from different locations

• Partial stock availability

• Size/weight restrictions

If Split Shipment Occurs:

• You will receive multiple tracking numbers

• No additional shipping charges (if you qualified for free shipping)

• All items will be delivered within the estimated timeline

​

​

20. Contact Us for Shipping Queries

For any questions regarding shipping, delivery, or tracking:

Shri Radha Krishna Collections (SRKC)
📍 Address: SRKC, Gokul Bairaj Road, Near Patit Pavan Kund, Gokul, Mathura 281403, Uttar Pradesh, India
📧 Email: shop@srkc.in
📞 Phone/WhatsApp: +91 9058605026
🕒 Business Hours: 9:00 AM - 9:00 PM (Every day)

🌐 Website: www.srkc.in
📱 Instagram: @srkc.in
📘 Facebook: SRKC Facebook

​

​

21. Policy Updates

This Shipping & Delivery Policy may be updated to reflect:

• New shipping partners or methods

• Changes in delivery timelines

• Revised shipping charges

• Regulatory changes

The "Last Updated" date at the top indicates the most recent revision. We encourage you to review this page periodically.

​

​

22. Acknowledgment

By placing an order with SRKC, you acknowledge that:

• You have read and understood this Shipping & Delivery Policy

• You agree to the shipping timelines, charges, and terms outlined above

• You understand that delivery timelines are estimates and may vary

• You will provide accurate shipping information and contact details

Radhe Radhe! 🙏
Thank you for trusting SRKC for your devotional needs. We are committed to delivering your order with care and devotion.

This Shipping & Delivery Policy is effective as of April 2026.

​

​

Quick Reference Summary

Shipping Aspect                                         Details

Shipping Partner                                                      India Post

Domestic Delivery                                                   4-8 business days (tentative)

International Delivery                                             12-18 business days (tentative)

Free Shipping (India)                                              Orders ₹649+ or combo orders

Processing Time                                                     1-3 business days

Tracking                                                                  Provided via email/WhatsApp

Return to Sender                                                   Held at post office for 7-15 days